Terms of service

These terms apply when you request or receive appliance service from IQ Appliance in Castle Rock, Colorado.

Free service call offer

We offer a free, no-obligation diagnostic service call. Restrictions apply. The offer covers the diagnostic visit only. It does not include parts, labor, or repairs, which are quoted separately by the technician before any work begins.

Appointments

Appointment times are confirmed by our team after you request service. Arriving windows may be affected by traffic, weather, and emergency calls. If we need to move your appointment, we will contact you.

Quotes and payment

The technician will explain the repair and its cost before starting work. Payment is due when service is completed.

Safety

If your appliance is smoking, leaking gas, or sparking, stop using it and call your gas utility or 911 before contacting us. We are not an emergency service.

Contact about your service request

By submitting a service request or booking, you agree that we may contact you by email, text message, and phone call about that request, including appointment confirmations and reminders. Text messages come from our IQ Appliance business number. We send texts only about your own service request: a confirmation, a reminder, and updates as the appointment needs them, typically 1 to 3 messages per request. We may offer you a special promotion, request surveys or just see how things are going. You can reply STOP at any time to stop receiving texts, or HELP for help. Standard message and data rates may apply. Consent to these messages is not a condition of buying anything.

Contact

Call 720-408-0003 or email iqappliance@gmail.com.